Sunday, August 9, 2026
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Selling experiences, not things: Services overtake physical goods in downtown retail

America's downtowns are changing. Storefronts that used to showcase clothes or gifts are giving way to gyms and salons. Last year marked the first time that more retail space went to shops offering services rather than things.

Selling experiences, not things: Services overtake physical goods in downtown retail
Image: NPR Business

America's downtowns are changing. Storefronts that used to showcase clothes or gifts are giving way to gyms and salons. Last year marked the first time that more retail space went to shops offering services rather than things.

Originally published at NPR Business

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