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Hotel guests embrace AI convenience—but still want a human touch, study finds
- February 9, 2026 at 6:31 PM
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Smart AI voice concierges are increasingly being deployed for routine tasks once held by hotel front desk staff. From requesting extra towels to asking for a late check-out, many of these common guest inquiries are now being handled by in-room voice AI devices, a kiosk or through the hotel's mobile app or website.
Originally published at Phys.org