Silenced no more: Why U.S. online reviews turned longer and more negative
For years, consumers have quietly edited themselves online. A harsh review softened. A detail left out. A complaint never posted at all. New research shows that when the legal threat behind that silence disappears, the internet gets more honest, and more useful, almost immediately.
Image: Phys.org
For years, consumers have quietly edited themselves online. A harsh review softened. A detail left out. A complaint never posted at all. New research shows that when the legal threat behind that silence disappears, the internet gets more honest, and more useful, almost immediately.
Originally published at Phys.org
