WASPI: MP slams DWP over 'hardship and distress' caused by state pension delays

Age changes to the state pension were implemented in the nineties, following the introduction of the DWP’s new state pension act. As result of this act, the state pension ages for women born in the 1950s were raised from 60 to 65 – and subsequently 66 – in order to equalise it with men. This decision proved to be controversial as many of the impacted women came out and said they had not been adequately informed of the change and how it would affect their livelihoods.

This means that 2.1million pensioners are living in poverty in the UK with the state pension being their primary source of income.

In a statement, Ms Gibson said: “It is deeply concerning that new pensioners are facing unacceptable delays in vital support from the Department for Work and Pensions, particularly as pensioner poverty continues to rise under this Westminster Tory government.

“It is particularly upsetting for those WASPI women who, after being forced to wait six years to get the pension to which they are entitled, finally reach the new state pension age, only to find that poor service from the DWP has left them in limbo as they face unacceptable delays to receiving their rightful pension payments upon which they rely.


“Despite raising these issues on behalf of individuals, I have found the DWP uncooperative and lax in addressing these serious concerns.

“The UK government must urgently investigate the delays experienced by new pensioners and take all necessary action to ensure that State Pension payments are made in a timeous manner.”

On top of this statement, the parliamentary representative for North Ayrshire and Arran wrote to DWP Secretary of State Thérèse Coffey outlining the concerns of her constituents.

In her letter, Ms Gibson wrote: “I have been contacted by a number of constituents who face delays in receiving their state pension.

“These unacceptable delays are causing hardship and distress, and I cannot help but wonder if this is a systemic problem.

“My constituents applied for their state pensions months in advance of reaching retirement age, and were informed by the DWP that they would soon receive a statement outlining their pension entitlement and payments.

“However, they have found that such a letter was not provided before they reached retirement age and when they reached the qualifying age they have found themselves waiting over a month without receiving state pension payments.”

She added: “I have contacted the DWP only to find it to be lax in addressing the concerns raised, with correspondence simply not answered and/or not within a reasonable time frame.

“As you will appreciate, these lengthy delays are deeply worrying for the affected constituents, who rely on state pension support.

“I ask that you therefore urgently investigate and address the delays in delivering pension statements and this essential financial support to those who have reached retirement age and that you use your good offices to ensure that all necessary action is taken.”

Growing concerns over changes to the state pension age come as reports circle around that Chancellor Rishi is preparing to scrap the triple lock protection on state pension pots.

A promise made by the Coalition Government in 2010, the triple lock is a pledge to increase it by whichever is greatest: average earnings growth, 2.5 percent or inflation.

Speaking to Express.co.uk, a DWP spokesperson said: “We are sorry that some new State Pension customers have faced delays receiving payment.

“All those affected have been identified and we have deployed extra resources to process these as a priority. Any claims made today should not be subject to delay.”

The department also noted that they have identified all of the cases affected by the delays and have deployed extra resources to process these payment claims.

DWP added that state pension claimants “don’t need to act” as the department has identified the cases and will process them as soon as possible.

In a statement, the WASPI campaign said: “Women are certainly reporting to us unexplained delays in actually receiving their first state pension payment.

“For many the process works well, but we are seeing increasing numbers of women who are having frustrations with long waits on the DWP call line, followed by conflicting information.

“For these women the delay in receiving their money is increasing the frustration at having already had to wait six more years for their State Pension without adequate notice.

“Many WASPI women are entirely reliant on their State Pension, and have been counting down the days. This is quite unacceptable.”

Roy Walsh

Roy Walsh

Related post