HSBC warning as fraudsters launch new 'security service' scam

Martin Lewis says he’s in a ‘cold fury’ over online scams

Make the most of your money by signing up to our newsletter for FREE now

Invalid email

We use your sign-up to provide content in ways you’ve consented to and to improve our understanding of you. This may include adverts from us and 3rd parties based on our understanding. You can unsubscribe at any time. More info

The warning comes after one Briton shared a tweet with the bank and other social media users, saying that she only knew it was a scam because she doesn’t bank with HSBC. She shared the screenshot on Twitter in a bid to help others avoid being tricked by these sophisticated scammers.

The Twitter user wrote: “HSBC, hey just wanted to warn you about a scam going around under your company name. I know it’s a scam because I don’t bank with you.”

The screenshot she shared appears to come from HSBC and read: “Our system detects that you have not yet activated our new HSBC Secure Key security service, allowing you to easily control your account online”.

At first glance it looks legitimate, but it’s actually a clever trick to con victims into revealing their financial details.

Hundreds of innocent victims have fallen for scams like these over the last 18 months as more people have been banking online.

READ MORE:  ‘Don’t fall for it’ Halifax bank urges customers to beware of scam

Woman banking online

More people are banking online than ever before. (Image: Getty)

HSBC confirmed that the message was indeed a scam and urged others on social media to be just as vigilant as the Twitter user.

The high street bank reminded people to never reply, or click on a link if they are not sure that it’s real.

In response, the bank said: “If you’ve received a text message that looks like it may have come from HSBC, have a look here to see if it really did come from us.

Criminals have become very sophisticated in enticing you to click on links or call phone numbers that belong to them.


‘Terrible shock’ Couple ‘went cold’ as they realised scammer stole £20k from their account [WARNING]

Capital gains tax warning: Rishi Sunak preparing to ‘hammer’ savers with hike [UPDATE]

Coventry Building Society launches ‘highly competitive’ savings account – can you open? [INSIGHT]

“They pretend to be an organisation you trust, like your bank, utility company, internet provider or even the police or HMRC,” a spokesperson explained.

“You might receive other texts from us, depending on your marketing preferences.

If in doubt, don’t respond – call us on the normal number on the back of your card.”

Worried customers should delete the text and could also forward it to 7726.

Best interest rates inforgraphic

The best interest rates (Image: Getty)

Lorna and Brian Young were ripped off to the tune of £20,000 when fraudsters claiming to be from investment bank Credit Suisse targeted the couple.

The couple only realised they had been swindled when they watched the BBC show Rip off Britain.

Speaking on a subsequent episode, Lorna said: “When we saw the Rip off Britain programme, it was a terrible shock.”

Eventually the couple were able to get their savings back with the show’s help.

What is happening where you live? Find out by adding your postcode or visit InYourArea

Yesterday Halifax issued a similar warning after its customers complained about receiving a text message pretending to be from Royal Mail, warning of a failed attempted delivery and asking for shipping fees of £1.99. This is a fraudulent message aimed at conning victims into revealing their bank details.

According to figures from consumer champion Which, three-fifths of British people have received fake messages from Royal Mail, UPS, Hermes and other delivery companies claiming there have been issues with a delivery.

As well as not clicking the link and deleting the fraudulent message, Brits are advised to text 7726 to report the scam.

Harry Byrne

Harry Byrne

Related post